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Unlocking Accounts

With the Password Center user portal, you can unlock your identity store account yourself, without having to contact the administrator or wait.

Your account can get locked due to:

  1. Wrong password attempts while logging on to the portal
    The GroupID administrator can define an Account Lockout policy for the identity store, which specifies:

    • the consecutive number of times a user can provide the wrong password (Account lockout threshold), after which the user's identity store account gets locked.
    • the duration to lock the user account (Account lockout duration)

  2. Invalid response to authentication type(s)
    The GroupID Administrator can specify Password Policy for the identity store, which includes:

    • The consecutive number of times a role member can provide a wrong value for any authentication type (Failed Authentication Attempts Threshold).
    • The duration to lock the user account (Account Lockout duration)

With authentication disabled, you cannot authenticate yourself on the Password Center user portal; hence, you cannot unlock your identity store accounts or reset your passwords until the account is unlocked.

What do you want to do?

Unlocking identity store user accounts (after wrong password attempts) - enrolled users

While logging on Password Center user portal you provide wrong password on the GroupID Authenticate window for the specified number of times, the following message appears:

Now you cannot login to Password Center user portal unless you unlock your identity store account. Follow the instructions given below to unlock your account:

  1. On the Welcome page, click Unlock my account..

  2. Select the identity store where your account exists from the identity store drop down list.

  3. Type your identity store account name in the user name box.

  4. Click Unlock Account. You will be directed to a page where the authentication type(s) you enrolled your account with are listed.
    To get authenticated through the required authentication type(s), click the relevant option below:

    • Security Questions
    • Mobile Verification
    • Email Verification
    • Authenticator
    • Link Account
    • PhoneID
    • YubiKey
    • Windows Hello

    On getting authenticated, the Unlock My Account page is displayed. Your account is listed on this page and check box is selected for it.

  5. Click Unlock Account.

  6. A message that the account has been unlocked successfully is displayed.

On the portal's Welcome page, you can now log in with your account and perform the required function.

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Unlocking identity store user accounts (after wrong password attempts) - unenrolled users

On entering the wrong password on the GroupID Authenticate window for the specified number of times, your account gets locked. You cannot login to Password Center user portal unless you unlock your identity store account. Follow the instructions given below to unlock your account:

  1. On the Welcome page, click Unlock my account.

  2. Select the identity store where your account exists from the identity store drop down list.

  3. Type your identity store account name in the user name box.

  4. Click Unlock Account.
    You will be directed to a page where the Second Way Authentication type options are listed as the administrator has configured for your role.
    To get authenticated through the defined authentication type(s) for your role, click the relevant option below:

    1. Security Question
    2. Mobile Verification
    3. Email Verification
  5. You will be asked to enroll your account as per the Multifactor Authentication policy defined for your role. On successful enrollment, you are redirected to the Unlock My Account page. Your account is listed on this page with the check box selected for it.

  6. Click Unlock Account.
    A message that the account has been unlocked successfully is displayed..

  7. On the portal's Welcome page, you can now log in with your account and perform the required function.

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Unlocking identity store user accounts (after providing wrong response to authentication types) - enrolled and unenrolled users

While authenticating on the Password Center user portal, if enrolled or unenrolled users provide a wrong answer for the specified number of times, their account gets locked and the following message is displayed:

This type of account unlock can be resolved in one of the following two ways:

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